Digital Reach Online Solutions (“we”, “us” or “Digital Reach”) provides the following information about our billing and payment policies to help clients understand the terms of payment for our various service agreements. By agreeing to any services with Digital Reach, you agree to the policies below.
Project payments are due in two parts, 50% when the project commences and the remaining 50% due at completion & handover of the project. Payment of the final 50% indicates satisfaction with the overall project delivered; for marketing contracts, no client-led changes will be honored after this point. For web design projects, Digital Reach reserves the right not to honor revisions after this point. All contracts have a three-day right to rescind. Seventy-two hours after the first invoice is sent, whether paid or not, the entire project fee will be owed. Projects cannot be rescinded after 72 hours following the first invoice due to the resource planning, scheduling, strategizing, and opportunity costs that Digital Reach incurs when contracting a project.
Monthly Retainer Payments
Invoices for monthly retainer payments are due upon receipt. Cancellation of services requires a 30-day notice for all ongoing, month-to-month contracts. If the monthly retainer is not paid within three days of receipt of the invoice, a 5% fee per day late is incurred. After seven days of payment tardiness, Digital Reach reserves the right to pause all campaigns until the payment has been received. For month-to-month contracts that are cancelled without 30-days notice, Digital Reach has no liability, duty, or responsibility to refund payment for any services that the client has paid in advance (and is subsequently cancelling). Removing access to any account, including advertising platforms or accounts, forfeits any right to refund on services.
Unpaid Service or Retainer Fees Owed
Digital Reach reserves the right, when any invoice is 30 days or more unpaid, to place a “coming soon” place on your website and freeze access to any Digital Reach-created web pages or advertising accounts until the debt is paid in full.
If your website and or accounts are put into “coming soon” mode or paused as a result of a 30-day or more late fee and you wish to continue service with Digital Reach, we reserve the right to require prepayment for all services. Prepayment requires that invoices are paid in full one week before the the payment due date.
Hosting and Maintenance Fees and Payment
Hosting and maintenance fees are to be paid yearly. All hosting and maintenance bills are due within 7 days of invoice. Digital Reach reserves the right to remove a site from our dedicated server if hosting fees are not paid within this 7 day period. Clients who host their sites with Digital Reach and wish to migrate their sites elsewhere will incur a $250 migration fee.
For website hosting, Digital Reach must be given at minimum 15 days notice for cancelling services.
When hosting/website management is cancelled, Digital Reach must gain access to your site in order to remove WP Rocket, Akismet, Updraft, and any other paid premium plugins. While we are happy to leave free plugins installed on your website, all plugins purchased by Digital Reach will be removed from your website.
Failure to delete paid plugins from your website before your hosting is transferred or website management services terminate will result in a $250 fine. Should this fine not be paid within 7 business days of the invoice for the fine being received, the amount owed will begin accruing interest at a cost of 10% per day.
Many of our clients benefit from having us buy their ads directly because we obtain discounted rates due to the large volume of ad buys we place across our entire client base. For these clients, payment for ad buys is due five days before the ad buy period will begin.
For campaigns with a duration lasting longer than 60 days, the invoices can be paid monthly, but payment is still required 5 days before the preceding month’s invoice period ends. For example, if your invoice period runs from the 15th of one month to the 15th of the next month and includes ad buys and retainer fees, the payment for each month will be due on the 10th to secure an ad buy for the 15th. This is to avoid those with yearlong campaigns needing to pay the entirety of their campaign upfront.
For any ad vendors with minimum campaign spends and periods, we will require the full payment to meet that vendor’s requirements before a campaign will begin.
Unless otherwise stipulated in a contract, scope of work agreement, or invoice, Digital Reach reserves the right to charge a fee on top of CPMs and CPCs for ads that we are buying for our clients. These fees will not be any higher than 50% of the client’s total budget.
When Digital Reach is buying ads on behalf of a client, an administrative fee of 25% of unspent ad budget will be charged to refund the ad budget. Otherwise, unspent ad budget is rolled into the ad spend of the following month.